We do not offer refunds/returns for change of mind purchases. We are not responsible for loss or damage to the package while on its way to the customer, however we do our absolute best to ensure that every package arrives in pristine condition. We send all of our orders double boxed, this ensures that your sneakers aren't damaged in transit.
Due to the fact that we have to have the shoes delivered to us in the first place, we are not responsible for scratches or dents to the shoe boxes. These are normal and there's nothing we can do to prevent them. However, if we receive the shoes with significant damage to the box, we will alert our customers prior to purchasing.
Factory flaws with the shoes are very common and we will not offer any refunds for shoes with a factory flaw. You can choose a refund or exchange if an item has a major fault. This is when the item a) has a fault that would have stopped someone from buying the item if they had known about it (eg. missing parts) ; b) is unsafe; c) is significantly different from the description; or d) doesn’t do what we said it would.
If you have any further questions, feel free to shoot us a dm @theretailcorrection on Instagram.
Correction is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.
We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The APPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information.
A copy of the APPs may be obtained from the website of The Office of the Australian Information Commissioner at www.aoic.gov.au.
What is personal information and why do we collect it?
Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect include: names, addresses, email addresses, social media handles/names, phone and facsimile numbers.
This Personal Information is obtained in many ways including via direct message, email, our website and from third parties. We don’t guarantee website links or the policies of authorised third parties.
We collect your Personal Information for the primary purpose of providing our services to you, providing information to our clients and marketing. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing/marketing lists at any time by contacting us in writing.
When we collect Personal Information we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.
Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual's racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information.
Sensitive information will be used by us only:
- For the primary purpose for which it was obtained;
- For a secondary purpose that is directly related to the primary purpose;
- With your consent; or where required or authorised by law.
Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances we may be provided with information by third parties. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.
Disclosure of Personal InformationYour Personal Information may be disclosed in a number of circumstances including the following:
- Third parties where you consent to the use or disclosure; and
- Where required or authorised by law.
Security of Personal Information
Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorised access, modification or disclosure.
When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files which will be securely kept by us for a minimum of 7 years.
Access to your Personal Information
You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing.
Correction will not charge any fee for your access request, but may charge an administrative fee for providing a copy of your Personal Information.
In order to protect your Personal Information we may require identification from you before releasing the requested information.
Maintaining the Quality of your Personal Information
It is an important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.
This Policy may change from time to time and is available on our website.
Security of cardholder account data
All financial transactions are handled by our payment processors Stripe and PayPal. We never handle or get access to any of your card details or PayPal account details.